What's your return policy?
Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.
What is your international return policy?
We do not accept international returns except from EU Countries within 14 days from the parcel’s arrival.
What are the steps to return products?
1. CONNECT WITH CUSTOMER CARE
If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange by emailing firstname.lastname@example.org. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. COMPLETE THE RETURN FORM
Return form will be sent to your email address on the order unless otherwise provided. Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.
3. PACK YOUR RETURN
Please safely pack the products and include the return form. Affix the return label to the box and ship it back to us by bringing the return to the carrier on the return.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care at email@example.com as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.
All items ordered and paid for will ship within 1 business day unless otherwise noted in the product description. Once shipped, please allow 5-7 business days for your order to arrive with standard shipping.
We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.
Customers are responsible for all applicable Duties and Taxes. We are not responsible for delays due to Customs.
If your address is not available for shipping, please contact our Customer Care at firstname.lastname@example.org for a shipping quote.